Refund & Return Policy

We want you to shop with confidence. This policy applies to purchases made from labubu.com.au and operates in addition to your rights under the Australian Consumer Law.

30-day change-of-mind returns

You may request a change-of-mind return within 30 days of receiving your order. To be eligible, the item must be unused, unopened, in its original packaging, and in the same condition in which it was received.

To start a return, contact us at support@labubu.com.au with your order number. Please do not send an item back until your return has been approved and return instructions have been provided.

Blind boxes and mystery products

Opened or unsealed blind boxes, mystery boxes, and similar collectible products cannot be returned for change of mind. This exclusion does not limit any rights you may have if an item is faulty, damaged, incorrectly supplied, or otherwise fails to meet a consumer guarantee.

Faulty, damaged, or incorrect items

Please inspect your order when it arrives. If an item is faulty, damaged in transit, or different from what you ordered, contact us as soon as possible at support@labubu.com.au and include your order number and clear photos where relevant. We will assess the issue and provide an appropriate remedy, which may include a repair, replacement, or refund, in accordance with the Australian Consumer Law.

Return shipping costs

For approved change-of-mind returns, the customer is responsible for return shipping costs. We recommend using a tracked service, as we cannot accept responsibility for returns lost in transit.

Where an item is faulty, damaged, or incorrectly supplied, we will cover or reimburse reasonable return shipping costs, or provide a return label where available.

Refunds

Once your return is received and inspected, we will notify you of the outcome. Approved refunds will be processed to the original payment method within 5 business days. Your bank or payment provider may require additional time to make the funds available.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law. The 30-day limit and original-condition requirements apply only to change-of-mind returns and do not limit your rights for faulty or non-compliant goods.